Order Processing
Orders are processed within 1 business days after payment confirmation.
Orders placed on weekends or EU public holidays will be processed on the next business day.
Delivery Times
Standard delivery: 10–25 business days depending on destination.
Express delivery: 5–7 business days where available.
Delivery times may vary due to customs clearance or local postal delays.
Shipping Costs
Shipping fees are calculated at checkout based on destination and order weight.
EU Consumer Rights
Customers have the right to clear information about shipping costs before purchase.
In accordance with EU law, you will be informed of the estimated delivery time before completing your order.
If delivery is delayed beyond 30 days, you may cancel the order and request a full refund.
International Shipping & Customs
We ship to all EU member states.
Customs duties or import taxes (if applicable) are the responsibility of the customer.
We comply with EU regulations on product labeling, CE marking, and customs declarations.
Tracking Orders
All shipments include a tracking number.
Customers can track their orders via our website or the carrier’s official portal.
Shipping Restrictions
Certain items may be restricted under EU law (e.g., hazardous materials).
We do not ship to countries or regions where local regulations prohibit the sale of our products.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 14 days of receipt.
We will assist you in filing claims and provide replacement or refund in line with EU consumer protection rules.
Return shipping costs may be borne by the customer unless the product is defective or incorrectly delivered.